Refund policy

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), odor and fragance, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All items marked as final sale cannot be returned or exchanged.

Swimwear must be returned with all tags & hygienic liner attached. Please try on garments over underwear.

All garments must be returned in their original packaging with the manufacturer tags attached.

Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, a 6,00 EUR return shipping fee will be deducted. We offer free return shipping on store credit. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels.

We are unable to refund original shipping charges.

Sale Items

All items purchased during a sale period are final sale.

Items marked as final sale cannot be returned or exchanged. If a final sale item is sent back in an attempt for a refund, the items will be sent back to the customer.

We do not offer price adjustments.

*Excluding orders purchased with the Welcome Promotion code.

To start a return, you can contact us at info@semora.fr.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@semora.fr. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@semora.fr.